1. Introduction

The discussion between promoters of best practice and best fit approaches has sparked widespread controversy in the human resource management (HRM) area. The topic has gained much scholarly attention because it not only addresses a theoretical controversy but also possesses a high degree of practical managerial significance. The essay has the aim to analyze best practice and best fit approaches in HRM of a multinational enterprise. The reader receives insight into WNS Global services through a case-study analysis of practical HR approaches serving as a basis for developing practical managerial implications in the last part of the discussion.